NINJIO Cyber Security Awareness Training
Mar 2022 - Present
Product & IT Manager
- Product line. Built or prototyped all three products making up NINJIO's Sensei AI line, which had reached roughly $340K in sales pipeline and its first 20 paying customers by June 2026.
- Vishing and phishing. Shipped the Vishing MVP solo, from prototype through production, using ElevenLabs conversational AI. Built, tested, and documented the original Phishing Template Generator prototype for another engineering pod; my pod later took over to address implementation problems. Negotiated the ElevenLabs and brand-research data partnerships that power these products.
- Training Generator. Originated the product, built the prototype that secured internal support, and led an engineering pod through launch. The production pipeline generates training content, composes decks, produces ElevenLabs narration, and packages SCORM for LMS delivery, cutting content production from hours to minutes and extending beyond cybersecurity.
- Delivery. Own the delivery path from high-fidelity prototype and stakeholder approval to model output-quality criteria and the internal-availability, early-access, and general-availability tickets engineers work from daily.
- Customer discovery. Conduct direct customer interviews on NINJIO's Customer Product Discovery team and direct two multinational engineering pods through discovery, roadmap prioritization, sprint planning, and stakeholder alignment.
- IT operations. Manage helpdesk, infrastructure, endpoint operations, and vendor relationships. Selected and deployed NinjaOne and automated zero-touch provisioning of 130 endpoints through Microsoft Autopilot, aligned to ITIL 4 practices.